Technical Services
image2output Ltd has been supplying and supporting equipment and consumables to the graphic arts industry for over fifteen years.
Our experience and expertise is an unrivalled resource for today’s complicated production workflows. We are unique in offering equipment and support ranging from the photograph through to the press. With this broad knowledge we can offer a complete level of support that encompasses your entire workflow and ensures the seamless integration of each step within it.
Our Skills and Resources
As a graphics arts user you will be used to using many different technologies from different manufacturers together to achieve your production. The key to the success of image2output’s support and service is the skills and experience of our engineers in working with and integrating these technologies.
Our consultants and engineers come from technical and production backgrounds and have broad ranging skills in IT, Networks, Digital Imaging, Photography, Proofing, Platemaking, Printing, Colour Management, Programming and ISO Implementation.
Our experience with creating, integrating and supporting complex colour workflows means that we normally already have a solution. Working with you to improve the standard, reliability and efficiency of your workflow rather than simply reacting on a time and materials basis, you will find the benefits of working with Image2Output are quickly realised.
Colour Compliancy
The Image2Output Colour Compliancy Programme is a scheme designed to maintain the accuracy, relevance and efficiency of your colour workflow.
This scheme is essential to our customers who don’t have the time or knowledge to regularly check the accuracy and efficiency of their colour, and also to those who are well equipped and knowledgeable. The system is increasingly being requested by large colour critical clients.
The programme consists of an initial site visit to audit all colour systems, followed by regularly planned visits to maintain the colour accuracy and workflow standards. From operating system and application settings, through profiling and hardware setup, our consultants possess the broad-based knowledge to provide a complete workflow solution.
Service & Support Contracts
Our range of service and support contracts offer a range of options depending on your needs and budget. Included in every support contract is peace of mind which comes from knowing your production is protected.
A contract gives you a fixed price covering any eventuality. You will receive priority support over non-contract customers and our engineers will provide a service that focuses on preventing problems rather than reacting to them.
You will have the support of a technical expert quickly when problems arise. Our support covers all areas of your workflow, from your computer systems to your output devices.
Our Bronze, Silver and Gold support plans offer increasing levels of support allowing you to tailor the price and support level to suit you. Bronze includes telephone support, Silver adds remote log-in and Gold adds on-site engineers and parts to the package.